AN APPLE store employee has revealed what you SHOULDN’T say when trying to bag yourself a free repair for your iPhone.
In a video posted to TikTok, user @emmatainment revealed the most common tricks people try to pull when speaking to staff about their broken devices.
An Apple store employee has revealed what you SHOULDN’T say when trying to bag yourself a free repair for your iPhoneCredit: TikTok
She told her 180,000 followers that they’re things you “cannot lie about” to Apple workers – because they’ve heard it all before.
The first is an apparently common excuse used when an iPhone owner has messed with their device by getting it wet.
In a bid to get a free repair, they might say something along the lines of: “My phone wasn’t even near water”.
Emma said that staff know this isn’t true when they see water dripping from the iPhone – a common side effect after it’s been fully submerged.
She joked in the July 2021 upload: “iPhones don’t sweat”.
A second common trick pulled by Apple customers, Emma said, is to claim they previously purchased Apple Care – the company’s official warranty plan.
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However, the TikToker pointed out that your Apple Care plan is linked to your device’s serial number – so staff know if you’ve really bought it.
Finally, Emma said that customers sometimes tell staff members tall tales about previous interactions with their managers.
One sneaky tactic involves falsely telling workers that their manager has promised them a free repair.
However, as Emma pointed out, this isn’t one you’re likely to get away with.
That’s because customer interactions are logged by staff members, meaning it’s easy to find out if your offer of a free repair is legitimate.
Staff simply need to access an iPad behind the desk to view what happened during all of your previous visits.
A TikTok star revealed the most common tricks people try to pull when speaking to staff about their broken devicesCredit: TikTok
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