The employee appeared more concerned about keeping the train running on time (Picture: PA)
A guard ignored pleas to help a woman who was having a seizure because it would have delayed the train.
Nichelle Kelleher suffered an epileptic fit on a Southeastern service as she travelled home on Monday.
Her brother went to seek help, but he was rebuffed by a railway enforcement officer.
Once university student Nichelle had recovered, she too approached the employee over how he responded to her brother and filmed the encounter.
She put it to him that he ‘didn’t care that I was having an epileptic fit’.
He responded: ‘I said I didn’t care what he was saying because it was delaying the train’.
The employee added: ‘You weren’t [sic] having a fit now, are you? If you had one now I would care for you and I’d be worried.
‘You’re more than welcome to put this on social media, but no I did not care what your brother was saying at that moment in time because he was delaying a carriage train full of people. OK?’
The employee declined to give his name but said he worked for Southeastern and provided his unique reference number.
The episode was shared by The Black Project on Instagram which highlights everyday racism and aims to ‘amplify black voices’.
They wrote: ‘The arrogance of this employee honestly made my blood boil.
‘He was smug stood there, you could tell he thought he was better than Nichelle and her brother and he wouldn’t face any consequences for this blatant disregard of human life.
‘When she was having a fit he didn’t care, and the only thing he worried about was the train being delayed.
‘So he risked her life for a time schedule, and then tried to gaslight her to her face.’
‘Southeastern Railway, what is your response? Is this the type of man you want interacting with your customers? Representing your brand?’
The rail provider said it takes passenger wellbeing very seriously and an investigation has been launched.
A spokesperson for Southeastern said: ‘We’re sorry for any upset to those in the video. We take the wellbeing and safety of our passengers very seriously and are investigating this fully.’
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