The woman’s night out ended abruptly when her Uber driver drove them straight into a canal (Picture: MEN)
A woman whose Uber ended up in a canal was still charged £29.31 for the journey.
Emma Lavelle, 30, tried to warn her driver that he was heading towards trouble on a late night journey home in Salford on April 11.
But he ignored her pleas to turn around and drove the front of the car straight into the Bridgewater Canal -apparently under direction from his satnav.
Once both had managed to get out of the car safely, the driver then told Emma she had to walk the remaining part of her journey.
When she got home, she realised she had been charged for the trip, but she has since obtained a refund from the company.
Emma, a transport manager from Eccles, said: ‘He turned down the wrong street and I said, “You shouldn’t be here, don’t continue down that road, there’s a canal”.
‘He just carried on and I told him he was in the canal. He asked me if I could get out and thankfully, I could.
‘He said “are you okay to walk home?” It’s a 15-minute walk and not the nicest area to walk on your own. But it could have been a lot worse.’
Both Emma and the driver escaped the vehicle unhurt and police were called to eventually recover the car from the water.
Emma said she tried to warn the driver he was heading towards the canal but he didn’t listen (Picture: MEN Media)
Emma said she appealed to Uber for a refund but they initially ignored her.
She continued: ‘I emailed them on Sunday saying I was involved in an accident and had still been charged.
‘They said they would investigate but no one came back to me, then when it was on the news, I contacted them again with the article and they emailed to say they would give me a refund.
‘He wasn’t going that fast; he was sort of going around 5mph, then all of a sudden the front of the car went into the canal.
Emma had to walk the final part of her trip (Picture: MEN Media)
‘I thought, “What the hell has even happened? How has he not seen the canal in front of him?”‘
A spokeswoman for Uber said: ‘We are currently investigating this concerning report. The safety of our customers, drivers who use the Uber app and the general public is a top priority for Uber.
‘All drivers who use the app are required to adhere to the Highway Code, and any dangerous driving can result in drivers being removed from the app.’
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