If you use a traditional prepayment meter, you could be missing out on vital energy bills support (Picture: E M Welch/REX/Shutterstock)
The Energy Bill Support Scheme is underway, with Brits getting £400 total off their energy bills until March 2023.
There’s no need to faff with applying for it – as it will automatically be given to any household in England, Scotland and Wales with a domestic electricity connection.
If you pay for energy by direct debit, either £66 or £67 will be taken off your monthly bill automatically – it’s the same for standard credit, payment card and smart prepayment meter customers.
So, how can you redeem them?
How to redeem your £400 energy bill voucher if you have a traditional prepayment meter
Male hands compare an incandescent light bulb and a LED lamp
Firstly, you should be sent the vouchers in the first weeks of the following months:
- November 2022 (so, this month)
- December 2022
- January 2023
- February 2023
- March 2023.
You will be contacted by email or via SMS text message – known as a ‘Special Action Message’ (SAM).
If you aren’t contacted this month – or did not receive contact in October 2022 – you should double check that the company that supplies your electricity has the correct details for you.
Call and let them know if you haven’t heard anything, as you are entitled to the discount.
The government’s website explains: ‘Your electricity supplier will let you know in advance how you will get your discount.
‘Your supplier should have your contact details, but if you’re not sure or you don’t receive any information from them, you should check that they have your latest number and email.’
Once you’ve got your voucher, you can then take it to a top-up point, such as a branch of the PostOffice or PayPoint, and redeem it when you go in to top-up as per usual.
Unfortunately, you can’t use the vouchers at Payzone stores, though.
If you haven’t heard anything, it may be the case that your discount is due to come as an automatic credit applied when you go to top-up at your usual top-up point – but your electricity supplier should let you know about this in advance if so.
For more on the Energy Bills Support Scheme, you can visit the government’s official website.
You can also get help with any energy-related issues from Citizens Advice, or find out what to do (and who to turn to) if you can’t afford to cover your higher energy bills.
If you’re keen to tackle the cost of living and make the discount go as far as possible by slashing your usage, then try these tips for reducing your bill over the autumn months.
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