PARENTS have slammed a “shambolic” Santa’s grotto drive-through after many have been left queuing for hours.
Ticketholders for the occasion which opened on Friday within the grounds of Taverham Corridor, close to Norwich, additionally claimed “creepy” performers scared children and organisers handed out “Poundland” presents.
Mother and father complained they needed to await hours to get in regardless of having a time slotCredit score: louise purdy
A ‘Scrooge’-like character was mentioned to have given children nightmaresCredit score: louise purdy
The occasion was described as an ‘absolute fiasco’Credit score: jenny yaxley
Folks took to the occasion’s Facebook web page to flood it with complaints.
Customer Louise Purdy mentioned: “It was an absolute fiasco from begin to end.”
Folks mentioned that they had queued for as much as three hours in rush hour site visitors, although that they had purchased tickets for a time slot.
Many mentioned that they had merely given up ready and had turned away with drained and disillusioned children.
Kerry Prentice from Norwich, who paid £68 for 3 tickets, instructed BBC Radio Norfolk she left after 90 minutes having been instructed she would most likely have to attend an additional two hours.
“It was completely stunning.
“We needed one thing very nice to do as a household, nevertheless it was appalling and we have had no response from the organisers.”
One dad or mum mentioned: “Would’ve been faster to get to the North Pole.”
One dad or mum joked it could have been ‘faster to get to the North Pole’Credit score: louise purdy
Many have been left unimpressed by the showCredit score: louise purdy
One other added: “Three very grumpy kids and 4 disillusioned adults down £110.”
Organisers We Make Occasions had billed the attraction as having “large quantities of festive magic” and boasted of 700 lighting results and 3km of fairy lights
However a lot of those that managed to get in weren’t proud of what was on provide and a few demanded a refund.
Tracey Simkins wrote on the Fb website: “I am actually hoping the organisers pull issues collectively as these kids and households visiting would have been trying ahead to this for weeks.
“Perhaps study from the feedback and pull it out the bag for these left to go to. Refund those that have been so poorly let down!”
One mum posted on a parenting website saying her youngster had nightmares after a “scary” Scrooge-like character had appeared.
Jenny Yaxley, whose household had waited an hour and 20 minutes to get in, mentioned: “I actually thought it appeared extra Halloween than Christmas.
“Just a few ‘elves’ have been on the backside of the drive. Then the large finale – the freakiest trying ‘Father Christmas’.
“We had 4 very disillusioned kids who had actually been counting down the times.
“Such a disgrace as that they had the potential there to do one thing wonderful. They failed miserably.”
She instructed The Solar On-line: “I am simply hoping I can get some a reimbursement. No response as but.
“This yr has been actually onerous with hubby loosing a variety of work and this was meant to be a deal with for the youngsters (£50!) I could not imagine it.
“My five-year-old was actually scared by the character within the picture. Retains mentioning it.”
One other customer added: “To say I’m completely gutted is an understatement. I spent £55 plus a charge for a drive-through that sounded wonderful, particularly after this terrible yr.
“We waited from 5pm to get in. We didn’t get in till 7pm.
“As for Santa I do know the large purple man is getting on now however my son instructed him his title 4 instances and was shouting it by means of the window and him and his helpers nonetheless obtained it flawed.
“We left with a crying five-year-old who has been ready for his shock for 2 days.”
Louise, who had gone together with her her two-year-old and five-year-old nephews and son, aged three, mentioned: “We needed the flicker, the magic of Christmas, however I really began laughing as a result of I could not comprehend how garbage it was.
Courtney Smith described the occasion as an ‘absolute shambles’Credit score: louise purdy
One dad or mum mentioned the occasion was extra like Halloween than ChristmasCredit score: louise purdy
“The Scrooge man known as us all mutants, mentioned Santa has crashed his sleigh and the presents are within the mud, and there was a person in chains by a tree simply staring on the automobile.
“It was creepy, however was meant to be for little children.
“The sunshine tunnel on the finish wasn’t even switched on and the Santa could not be much less .”
Courtney Smith, writing on the Fb web page, described the occasion as an “absolute shambles”.
Marian Hardy mentioned: “The entertainers are only a few and really poor. Clearly a couple of college students who aren’t specialising in drama.
“It was terrible. My four-year-old was in tears over Scrooge and the very last thing she mentioned tonight once I put her to mattress was he received’t get me will he? From a toddler who’s by no means had a nightmare.”
One other dad or mum mentioned: “The presents have been garbage, not even wrapped, simply in brown paper baggage and so they have been issues most likely purchased in Poundland.”
Some feedback on the Fb web page have been constructive.
Jazmin Nelson wrote: “We discovered it wonderful! Thanks to all of the employees….
“The elf’s have been very enthusiastic, pleasant and all pretty. Santa gave the 4 children a gift.
“Wasnt rushed, obtained a scorching chocolate and a cookie for everybody within the automobile. X”
Ollie George, who’s producing the path for We Make Occasions, instructed the Japanese Each day Press: “Loads is occurring in Taverham within the run-up to Christmas and we’re delighted so many individuals are visiting.
“Equally we wish to keep away from site visitors points and so we’re asking everybody who visits from Saturday December 19 onwards to take our most popular route.
“It will assist velocity up entry to the attraction and guarantee you’ll be able to benefit from the festive Drive-Via expertise with minimal delay whereas additionally easing site visitors flows across the space.”
The Solar On-line has contacted the organisers for remark.
Many dad and mom have been demanding a refund from the organisersCredit score: louise purdy
One dad or mum mentioned they left the occasion with a crying five-year-oldCredit score: louise purdy
Kerry Prentice described the occasion as ‘stunning’Credit score: louise purdy