FAMILIES were shocked to find green water and “disgusting” changing rooms at a waterpark.
Customers at Waterworld in Stoke-on-Trent complained the attraction was overcrowded, with water turning green as they swam.
Visitors complained about the green water at the Stoke-on-Trent WaterworldCredit: BPM
The Waterworld has recently undergone a £12million investmentCredit: BPM
Waterworld boss Mo Chaudry called the complaints “inaccurate”Credit: BPM
One review said: “After lockdown happened I thought the whole place would have been cleaned but went today it was so busy and the water was green.”
Other visitors also noted the “weird green water” at the packed local attraction, StokeonTrent Live reports.
Swimmers were also left disgruntled due to the queues for the slides, a 15-minute wait outside for a changing cubicle and a limited amount of locker availability due to the crowds.
But Waterworld boss Mo Chaudry responded to the online complaints, saying that “the Waterworld resort is looking the best it has ever looked”.
He added: “To suggest that our venue is overcrowded, unsafe or unhygienic is quite simply inaccurate and irresponsible.
“The facts tell a far different story.
“We have also extended daily opening times by two hours to 7pm to help distribute customers more evenly – at significant cost to ourselves – simply because we want people to have a great time.
“We have a substantial number of lifeguards and pool attendants on duty to ensure pool safety.
“Nearly all customers now book online, and the introduction of half-hour time slots mean waiting times are dramatically reduced. We also have robust procedures in place to manage their three-hour time limit on site.
“Our pool water is stringently and regularly subjected to microbiological tests, where zero health and safety risks have been revealed.”
“As for customers commenting on the green tinge – we sell ourselves as a tropical environment, and believe green is good!
“Much of our water comes directly from a highly eco-friendly borehole on our own site.”
The Waterworld resort is looking the best it has ever looked
Mr Chaudry noted that a £12million investment had seen the park extended with four new rides, an upgraded poolside and over 1,000 new digital lockers.
He said more showers and toilets had also been installed.
He added: “It is time for online review platforms to take far greater responsibility for fact-checking the comments they allow to be posted and shared, and to weed out non-genuine reviews and trolls.
“We’re not perfect, but it’s important to put this small number of comments into perspective – since reopening in May we will have welcomed more than 150,000 very happy customers by the end of the summer holidays.
“And we do listen to their view – that’s why Waterworld has grown into one of the UK’s leading indoor tropical water parks.