The group of women said they felt ‘discriminated ‘against (Picture: Wikimedia)
Four deaf women were left feeling ‘humiliated’ when they were told to get out of a Wetherspoon’s pub after questioning the queuing system.
The group of friends ended up waiting for over an hour and a half before they were finally given a table and say staff didn’t make it clear what was going on.
When they asked if they needed to put their name to a table, they say staff told them no and said ‘wait until one is empty’.
One of the women, named Anita, says other people were waiting around but that ‘there was no queue’.
The group waited patiently for 25 minutes at the Master Mariner pub, the Wirral, when they saw several people sit down before them.
When Anita asked what was happening, she says a member of staff pulled down her mask ‘with a bad attitude’ and said ‘you were told to stand on the right in the queue’.
When she said this wasn’t made clear to the group, she says the worker ‘got very aggressive’ and asked ‘you calling me a liar’?
JD Wetherspoon say the row was simply due to miscommunication (Picture: Wikimedia)
Anita, who only gave her first name, said the rules were never properly explained and says it was clear the group was deaf as they were all using sign language between themselves.
When she suggested their treatment amounted to ‘deaf discrimination’, Anita said the member of staff became ‘very angry’, got right in her face and shouted ‘get off this property now’.
She told the Liverpool Echo: ‘I was totally and utterly humiliated. I got upset. I was in tears, as I felt humiliated. We strongly felt we were discriminated [against].’
Anita said the manager eventually came out and got them a table after an hour and a half wait and gave them a £4 discount on their food.
JD Wetherspoon spokesman Eddie Gershon said: ‘Firstly we apologise for the ladies in question for any distress caused.
‘We appreciate that they were upset by the incident. We totally refute any claims that they were discriminated against.
‘There was a miscommunication with the staff member and the staff member understood that the ladies wanted a table in the sun and at the time only tables in the shade were available.
‘This led to a long wait for a table for them. The manager did speak with them and gave them a discount on their food.’
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