A DAD shared his fury after his teenage son practically bit right into a mouldy McDonald’s Rooster Legend bun when the pair splashed out on a quick meals supply deal with.
Wayne Bedwell, from Dartford, Kent, ordered a Rooster Legend bun with cool mayo for his 14-year-old son Kyle through the Simply Eat supply app – however the duo acquired a nasty shock after they opened the lid and located a mouldy bun inside.
Wayne Bedwell found a mouldy bun after ordering a McDonald’s Rooster Legend burger for his son Credit score: Wayne Bedwell
The dad stated he was “annoyed” at McDonald’s lack of buyer careCredit score: WAYNE BEDWELL
The shocked dad-of-two instantly referred to as the native Spital Avenue McDonald’s in Dartford to complain, however says he was supplied no refund or alternative by the shop for his £13.16 order.
And after two weeks of “backwards and forwards” emails with the quick meals chain complaining concerning the order, the disgruntled father has stated McDonald’s frequently informed him to contact Simply Eat as a substitute.
Mr Bedwell, 51, stated: “It’s the entire comedy of errors of going backwards and forwards to McDonald’s who simply saved saying “it’s not us”.
“The burger was disgusting and I used to be so indignant with their response, there was no buyer care or buyer satisfaction – it was very irritating.”
Mr Bedwell had made a particular order for his son on the Simply Eat app, asking for a Rooster Legend Burger with no lettuce, so he knew the burger “would have been manually made up”.
And whereas the dad lastly acquired a full refund from Simply Eat for his £13.16 order – he says he’s nonetheless fuming at McDonald’s lack of buyer care.
Mr Bedwell added: “It’s the truth that it is McDonald’s restaurant, they’ve put a mouldy bun on and would have blatantly seen it, however that they’re telling me it’s any person else’s downside.
“They’re not acknowledging my son’s upset although their employees made the burger.
“The backwards and forwards emails have been so irritating – I requested to talk to a supervisor however they’ve not given me a supervisor’s deal with.”
In a response to Mr Bedwell’s e mail to McDonald’s complaining concerning the burger, a McDonald’s consultant wrote: “It’s necessary that our clients take pleasure in their expertise with us, and I’m sorry to listen to that your order was not appropriate when it arrived with you.
“We count on our employees to supply solely the perfect ranges of service when coping with Simply Eat orders, and I’m dissatisfied to listen to we fell in need of our objective on this event. Please settle for my apologies.
“Your suggestions means we are able to make modifications and enhance the service we offer to our clients. We’re due to this fact very assured you’ll discover a change the following time you select to order from us.
“As you skilled a problem together with your Simply Eat order, you’ll additionally want to succeed in out to Simply Eat who can evaluation and make any essential changes in keeping with their procedures.”
And whereas the Dad stated he’d be persuaded to order a McDonald’s once more, he refuses to return to the chain which served up the mouldy burger.
A spokesperson at Simply Eat stated: “We wish our clients to have a optimistic expertise when ordering their meals on-line and have been sorry to listen to that on this case, this buyer’s expertise didn’t mirror the excessive commonplace we’d hope to ship.
“We’re presently trying into this and have processed a full refund.”
McDonald’s have been unavailable to remark this afternoon on Mr Bedwell’s expertise.