TUI Airways has warned passengers flying from 15 UK airports that for the time being food and drink will be “limited” on its flights.
The airline operator said the change to their service, which is likely to infuriate its customers, means that they can, for now, no longer serve hot and cold meals or sandwiches.
Tui said the disruption to short and mid-haul flights was caused by ‘staff shortages’Credit: Alamy
As well, Tui said the snacks and drinks they serve on short and mid-haul flights will be “limited”.
A statement on May 5 confirmed this was due to “staff shortages” which would take place over the coming days and would affect 15 airports around the country.
Tui said: “We can confirm that unfortunately due to staff shortages with our catering supplier, there will be no hot and cold meals or sandwiches, and a limited offering of snacks and drinks, available onboard Tui Airways short- and mid-haul flights over the coming days.
“Customers may therefore want to bring their own food and soft drinks onboard (no alcohol permitted).
“Any soft drinks over 100ml will need to be purchased after you have passed through security.”
It added though that the disruption will not affect long-haul flights to Aruba, Costa Rica, Cuba, Dominican Republic, Jamaica, Mexico, Orlando and St Lucia and meal services on these flights will “continue to operate as normal.”
Tui emphasised that they were “continually monitoring the situation” and were “working closely” with their suppliers in the hope of limiting the impact to their in-flight services.
All customers affected will be directly contacted with the company apologising for any inconvenience caused.
Flights from these airports will be affected:
- Doncaster Sheffield
- East Midlands
- Leeds Bradford
The news comes after a mum-of-four hit out at Tui after her family were left stranded at an airport for 14 hours.
Lisa Mason, 47, and her four children were due to fly back to Manchester after enjoying a break in Larnaca, Cyprus.
And things went from bad to worse as passengers were then left waiting for three hours on board the grounded plane before being herded back into the departure lounge.
The angry mum has branded the situation a “shambles” and says it has “completely taken the shine off” the family’s first holiday since the pandemic.
Passengers were eventually allowed to board another plane and took off at 3.18pm local time – almost 14 hours behind schedule.
Tui has since apologised to the affected holidaymakers.
The firm said passengers were given vouchers to buy food and drink at the airport and its customer teams would be in touch with them regarding compensation.
A spokesman said: “We would like to apologise for the inconvenience to our customers on flight TOM2367 from Larnaca to Manchester, which was delayed due to operational issues.
“The safety and wellbeing of our passengers and crew is always our highest priority, and we would like to thank passengers for their patience and understanding at this time.”
Tui said it was working to minimise the disruption to passengersCredit: Getty
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