A LUSH employee has revealed inside secrets about working at the chain – including their policy on approaching customers.
On the LUSH Oxford Street TikTok account, the staff member lifted the lid on the popular store.
Lush employees at the Oxford Street store have revealed secrets of working at the chainCredit: TikTok / lushoxfordstreetspa
It was claimed that Lush staff members are told to approach customers when they arrive – but they can give out freebiesCredit: TikTok / lushoxfordstreetspa
And if you’ve ever had a staff member approach you as soon as you enter, that is because the account claims this is their policy.
A TikTok follower took to the comments and gave more information, saying: “Yeah I had an interview at lush where I had to act like it was my first day on the job and I haaated it.
“They forced us to speak to customers who clearly did NOT want to be talked to then when I left them alone they made me go talk to them again. I hated it lol.”
Another person added: “My sister worked there and she told me that you have to approach people.”
In another video, a Lush worker claimed they often have to tell customers that they can reuse bath bombs.
They explained: “Me explaining that you can reuse our bubble baths multiple times by crumbling them up or waving them through the water before setting aside.
“Customer: Oh I just throw it in like a bath bomb.”
Meanwhile, in a third video, a staff member said a perk of the job is being able to try every new product and therefore “always smelling great.”
We previously shared how if you want to bag yourself a bargain, all you need to do is be bold enough to ask a staff member.
TikTok user kuwmatthew, who claims to have worked at Lush a year ago, said: “The rumours are true, you can get free products when you visit a Lush store.
“The way you can leave the store with a big bag of free stuff is by going up to one of the Lush employees and asking them for a sample.
“You can sample pretty much everything.”
He added that the samples aren’t huge, but you could get a week’s worth of your favourite shampoo or body wash without paying a penny.
Matthew added that if you are nice to staff or “have a cool story”, they can give out free products such as bath bombs as a random act of kindness.
Another handy tip he had was that if you want to get the freshest products, you should use the items at the back of the shelf.
He explained: “The oldest stuff that is going to go out of date is always at the front.”
TikTok ssadiemay added that if you hand in five of your old Lush black pots, you get a free face mask as a thank you.
In addition to free products, you can also get a free demonstration of products in store.
YouTuber Mar said she basically got a “mini facial” and “massage” without paying a penny after staff tried out a whole range of products on her face.
Previously, Stacey Solomon raves about £2 Lush bath bomb that softens the skin for baby bath time with son Rex.
And a Lush worker reveals the three mistakes customers make ALL the time with our products.
A staff member said a perk of the job is being able to try every new product and therefore ‘always smelling great’Credit: TikTok / lushoxfordstreetspa
In another video, a Lush worker revealed that they constantly have to tell customers that they can reuse bath bombsCredit: TikTok / lushoxfordstreetspa