A 51-YEAR-old girl stated Amazon “ruined her Christmas” after a courier refused handy over her alcohol as she did not have ID.
Natasha Bain, of Kent, stated her supply driver did a “problem 21” and refused handy over her parcel after she failed to provide a photographic ID.
Natasha Bain stated the courier driver refused handy over her alcohol as she did not have ID to show she was over 21Credit score: Kennedy Information and Media
The 51-year-old had determined to deal with herself as she could be spending the festive interval alone this 12 months attributable to Tier 4Credit score: Kennedy Information and Media
The 51-year-old, who’s spending the festive interval on her personal in tier 4, had determined to deal with herself to a bottle of Jack Daniels whiskey and vanilla vodka final week.
However when she answered her door on Monday, she claims the supply driver requested to see a photographic ID to show she was 18.
The previous administrator, who doesn’t drive attributable to epilepsy and would not personal a passport, then defined that she did not have photograph ID, however pleaded with the motive force to “use frequent sense” – stating her mature age.
“Furious” Natasha was advised she may use her beginning certificates however after failing to search out it, she confronted the night time with out her festive tipple.
In a bid to bypass the foundations, which she claims fail to permit for “frequent sense”, she was pressured to reorder in her neighbour’s identify and handle but the drinks have nonetheless not turned up.
Natasha, from Gillingham, Kent, stated: “I used to be actually irritated. It is left me worrying I will not be capable to obtain parcels sooner or later.
“I do not drink fairly often however I believed I would deal with myself. I believed that’d be good for over the Christmas and New Yr interval so I could make myself some cocktails.
“I’ve had jokes from pals saying that I ought to take it as a praise that he did not imagine I used to be over 21-years-old and I’m clearly getting younger-looking as I become older.”
Pissed off Natasha then referred to as Amazon’s customer support crew and claims she was advised to make use of a beginning certificates – although later claims she was knowledgeable this would not be sufficient both.
Natasha stated: “I received an individual from Amazon on the cellphone who had a phrase with the motive force. They stated the beginning certificates could be okay.
“I stated ‘proper, I’ve received to see if I can discover my beginning certificates’ and he stated he’d be again at 2pm.”
Nonetheless, Natasha was unable to search out her beginning certificates and referred to as Amazon once more to see if her neighbour who had ID would be capable to settle for her supply.
“My neighbours agreed to absorb the parcel for me as a result of that they had a driving licence,” she stated.
“It received to 4pm and nobody got here. After I referred to as Amazon again, they stated ‘a beginning certificates will not do – it needs to be photographic’.
“I stated I hadn’t received a photographic ID and so they stated ‘properly what a few driving licence?’.
“I requested to talk to the supervisor and he was speaking over me. He simply stated ‘properly what a few driving licence’ and I stated I have never received these. I used to be completely furious.
“I defined not everybody had photographic ID and he stated ‘properly they need to get it then’.”
After sharing her drawback on-line, Natasha claims she has spoken to others with “comparable issues”.
She has now referred to as on Amazon drivers to make use of frequent sense sooner or later.
Natasha stated: “I simply suppose it is completely ridiculous that they do not use frequent sense.
“The humorous factor is a few weeks in the past I received some vanilla gin and that was delivered completely okay.
“I feel it is actually good that they are being very cautious, however there’s a restrict the place you possibly can simply use your individual brains.”
An Amazon spokesperson stated: “We take our accountability in relation to the sale of age-restricted gadgets extraordinarily severely.
“To verify the recipient is over 18 years, legitimate photographic ID with a date of beginning is required upon supply for all age-restricted merchandise. We’re working straight with the client on issues associated to their bundle supply.”
Natasha requested that the couriers use ‘frequent sense and discretion’ sooner or laterCredit score: Kennedy Information and Media
Natasha aired her anger on Fb saying she was ‘completely fuming’Credit score: Kennedy Information and Media
Amazon require a photographic ID to be proven upon supply of alcoholCredit score: Kennedy Information and Media